Archive for category Θ Coming through Change

Pattern Disruptors

The brain works best when it has a pattern to recognise. When we are young this is how we multiply the capacity to learn. Rather than seeing everything as fresh and having to decode it, we search through our neurone connections for something that resembles what we are seeing. So, when we see a dog, we will make connections to any previous experiences of dogs and that will give us a wealth of information about dogs – what they look like, how they act, whether they are dangerous etc. This can be helpful for learning, but it is also important to ensure that we live safely.

So far so good! Problems arise with this though, when we come to realise that sometimes patterns do not serve us. These patterns, for example, can help to build phobias. Thus, an unpleasant experience whilst at a height at a young age can contribute to a fear of heights in the future.

I am laying this out in a simplistic way to illustrate the point. We build patterns over time and these can be incredibly useful or they can develop inhibiting loops which are not so helpful.

In our relationships with others we form all sorts of assumptions based on information. Thus, when someone tells us what they do for a job we will make judgements about their character based on that information. Sometimes this helps, often it doesn’t. We will also sometimes form judgements based on the way someone looks. If they resemble someone we already know we may think at a sub-conscious level that they will be similar. This is clearly bad logic!

When the pattern formed is unhelpful, or leads to bad logic we need to introduce pattern disruptors to dislodge the loop so that we think afresh and are able to start with new sets of assumptions. There are a number of ways we can do this. Examples would be:

  • Renaissance as a strategy (see earlier blog post)
  • Proactive steps and actions to disrupt the pattern
  • Encouraging reflection – time spent considering the pattern will help to unpick bad logic
  • Distraction techniques – designed to stop the brain from following the loop
  • Physical connection such as tapping or pressing fingers together to distract thinking and disengage an existing loop

Many of these techniques can also be adapted more broadly to tackle wider issues of organisational change where groups of people are working within patterns. Peter Senge’s work in this field (The Fifth Discipline), which looked at loop patterns and disruptors, is particularly useful.

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Biography Work

The key to great biography work as part of a process of self-development is to ask great questions.  A few years ago I met Rennie Fritchie who shared with me the ideas she had about Biography Work. She published on this. I tried the exercise which focused on 9 key questions – and the results were really powerful. Looking back now at the paper I put together is really interesting. I will try the exercise again with the benefit of 10 years hindsight. Here is a useful format to work through, based on Rennie Fritchie’s work:

PART ONE – Plotting the Stars

1. What kind of human being do you want to be? Describe the kinds of skills, abilities, qualities, disposition, character and understanding you want to have.

2. What do you want to do with your life? Think in large as well as small ways of achievements, actions and important issues for you.

PART TWO – Mapping the Journey

3. Where are you? Describe fully your current stage, both personal and career.

4. How did you get there? Look back in your life and trace all the elements, happenings and people who have influenced your life path.

5. Where do you want to go? Using the material from 1 and 2 begin to describe your real intentions.

6. How will you get there? Refer to the information you have gained about your journey in life so far and consider new ways.

7. What will you do when you arrive? Begin to sketch in your intentions and actions.

8. Where to next? Life is a continuous process, so begin to look beyond your immediate horizons.

9. How do you begin?

PART THREE – Starting Out

10. Plan of action

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Inbox and Productivity Principles

blackberry-curveThere are two principles which have helped me to increase my productivity recently. They occurred to me during a coaching session.

The inbox isn’t our work

For those of us who spend a lot of time working with email it is easy to become caught up in the illusion that the inbox is the workplace. It is true that a lot of our work may come to us through this medium, but that does not mean that work is equal to and captured by the email inbox. There are other places for us, other media which we should be adopting. When we become a slave to the inbox, we lose our sense of perspective and can often not see what is important (especially if it doesn’t show up in email!)

I’m more productive than I think I am

I now do a weekly and monthly review process. This gives me an opportunity to look back over a meaningful timeframe and see what I have done. I look through the diary, email, personal and work journals. I capture a summary of what I have done that week or month, and give myself a mini-report (it doesn’t have to be written). These reviews invariably dig up a volume of work beyond what I would expect. They are a pleasant surprise.

So – by taking myself out of the inbox, and ensuring that I don’t spend too much time each day on email, and regularly reviewing what I have achieved – it is possible to shift perspective and escape the ‘busy’ trap.

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The importance of reflective practise

What do I  mean by ‘Reflective Practise’? This is the regular habit of asking yourself questions about how you are going about your work, your daily habits of living. Finding the opportunity to step back, and take a critical (but positive) look at what is working, what is not working, and what the key learning points are from the day.

Doing this on a regular basis is key, writing it down is also a fundamental part of the learning process. The act of writing ensures that the points are captured for future reference, but it also ensures a level of objectivity through the writing act. Seeing the words on the page helps to detach me from the points that are being made so that I can reflect on them, look at what they mean and take action based on them.

Key questions for this reflective practise would be:

  • What was good about today?
  • What 3 things worked really well?
  • What didn’t go so well?
  • What have I learnt from this?

Not too many questions – this isn’t meant to be a major exercise. And the questions are just pointers to prompt thinking.

If we are to move habits and behaviours, embedding those which are productive and doing something about habits which don’t serve us, we need reflective practise to act as a prompt to move us forward.

What did you do today? What were you proud of? Can you point to something and appreciate it, so that tomorrow you begin the day from a positive place and continue to build?

Commit to this new practise for 30 days and see where it takes you. New habits take this long to become embedded. Work with this as a form of self appreciation, and see how it builds a sense of direction and esteem. Good luck.

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Bugs and Buzzes

BUGS & BUZZES – an ice-breaker exercise for a group meeting. 

Ice breaking - ice breakers at work (ha ha!)

Ice breaking - ice breakers at work

 What it does

 This is a great warm-up exercise for the beginning of a group meeting. It can also be used in a one-to-one situation.

 In a group, it will change the atmosphere in the room and create a co-operative energy to prepare for the business of the meeting.

 How to play it

 The exercise is done in two rounds. For the first round, each person takes it in turns to describe something which is really annoying, something which ‘bugs’ them. It can be in any context, although it is helpful if it is in the relevant to the context. There is no judgement of that ‘bug’ – but the rest of the group has the opportunity to contribute with comments or suggestions for overcoming the ‘bug’.

 In the second round of the exercise, each person describes something which gives them a real ‘buzz’. Again, others can contribute and add comments.

 How it works

 The first round gives each person an opportunity to describe something which is causing problems in the daily work. There is also an opportunity to create a shared approach to problem solving. It also gives air-space to issues which might otherwise be considered too trivial to raise.

 In the second round, the focus on positive things which make each of us buzz, helps to create an environment of appreciative involvement.

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David Allen’s GTD

Many of you will already be aware of a book by David Allen called ‘Getting Things Done’. This book, published in 2001 has become something of a phenomenon over the years. Allen has gone on to publish a couple of other books which build on the concept. The approach, ‘How to achieve stress-free productivity’, is known on the net as GTD. I first came across it back in 2005 and have been experimenting with the techniques since. They are a really useful add-on to the underlying principles to be found in ‘Seven Habits of Highly Effective People’ by Stephen Covey.

Well, over recent months I have been revisiting the GTD book and have found myself stepping up to the next level with this approach.

I’ve been listening to a lot of podcasts from the GTD community (try here and here) over the last few days. It’s helping me to get GTD to the next level. David Allen talks about GTD in the same way as Aikido and other martial arts, so he adopts the belt model in the same way that processes like Six Sigma have. In that context, I am just moving up a belt as I get to grips with more of the key principles of GTD. I have to say, I think this only takes me from White Belt to Yellow. There’s still so much to learn!

One particularly interesting idea which I came across on several of the podcasts is the ‘Pomodoro Technique’ which is essentially a focus tool, using a timer to ensure that you stay to task for 25 minutes. I also like the idea of seeing specific tasks in units of pomodoro. Interesting idea! I’m going to try it out for some of the tasks that I have trouble getting to.

In progressing from White Belt to Yellow as I grapple with some of the key concepts of GTD, I would summarise these as follows:

  •  Weekly Review – not doing this at all regularly yet. See the need, and am aiming for a set time each week
  • 6 Level Model for Review – not really got this at all. The idea of the different altitudes of perspective. Needs more study. It captures the idea that we need to see our life from different levels all the way from the ‘runway’ i.e. day to day actions, up to a view of our life’s purpose.
  • Inbox to Zero – must have only achieved this a couple of times in the last few years. I am conscious that the reason I don’t get there often is indecisiveness in the moment.
  • @Context – finally getting my head around this now. I’ve found the division of lists makes sure that I push my focus where it needs to go at the appropriate time. This is all about not having the complete list of tasks in front of me at any time – only the tasks that fit the context I am in right now.

So much to work on, but the payback in terms of both productivity and what Allen calls a ‘Mind like Water’ is huge.

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Networking: some key ideas

We talk about networking as though it is something which comes naturally to some people. Are you a good networker, is a question people often ask. But like many things it is a skill which can be developed. Often people think of networking as being all about how we build up contacts and make best use of them. This is like thinking of a car as a place to put petrol. It sort of misses the point!

So, here are a few ideas / questions about networking to push the thinking into some of the mechanics and principles of the activity:

Who is in your network?

Think broadly about this. Not just people who are close friends or colleagues. Improve your skills at collecting contact details for people. To get you started, use a mind map (or spider diagram) to set out the people who you are in contact with. Each arm of the map reaching out from you at the centre can be a domain or area of your life e.g. family, friends, work colleagues, people with common interests etc. Work on this for at least 30 minutes. If there aren’t at least a hundred people on this mind map you haven’t thought deeply enough!

Do you have an effective network planning tool? Is it backed up effectively?

There are many ways of managing a network. I use Microsoft Outlook’s Contact Database to capture my network contacts. It means that I have details with me at all times as I use a blackberry. It’s a great way to capture people’s contact details as well as snippets of useful information about them if like me you have a poor memory. The database should be backed up so that system failure (i.e. your computer dies) doesn’t mean that you lose all your contacts.

Do you review your network regularly?

I go through my network at least once a month, looking for people who I need to get in touch with to ensure that I am keeping regular contact. It takes maybe five minutes to just skim through all of the names A-Z and check for anything that jumps out at me. I usually come away from this with a few people I should drop an email to, or phone. And I may see someone in there whose details need updating.

Do you archive dormant contacts, and do you capture all contacts no matter how fleeting?

A network needs to be up to date.  The regular review helps you to keep it current. It’s also worth looking for people in the network who you haven’t been in contact with for some time. If there is no good reason to make contact now, archive the contact. Don’t delete it – you don’t know what is just into the future. You may have a reason to contact them which you are not aware of now. Try to capture contact details whenever you can. A business card, a phone number or email address. I input them into the database as soon as I can. If possible, follow this up with a quick contact if that is appropriate.

Who else should be in your network?

Take regular opportunities to review your network and think about potential gaps. Then take proactive steps to fill those gaps.

Do you have a worthwhile contact to make?

As I implied in the opening paragraph, effective networking is not about what you can get out of people, it is about what you can give. People are naturally suspicious of the “salesman” type approach to marketing where there is a pitch either explicitly there or implied. For effective networking it helps to begin by thinking about what you have to offer before you make the contact. That helps to maintain integrity in relationship building.

A key skill

It’s difficult to overstate the importance of networking. Relationships between us is what makes the world go round. The process of networking is at the heart of this. The first step of making the initial contact is something I used to find really difficult, particularly at networking events, conferences, seminars etc. I found a way round this by introducing myself and asking a quick question about the other person to get them talking about themselves. After a few goes at this it felt more and more natural. It has helped me to really enjoy the networking event.

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A dangerous mix

People new into post often have big knowledge gaps as they work to understand the context in which they are working. This is not necessarily a problem in itself. We all climb up steep learning curves when we are new.

The issue then is not the lack of knowledge alone. There is also the issue of attitude taken to work. As is often the case, humility is an important characteristic to display in work (and in many other contexts too).

The dangerous mix is that of lack of knowledge (ignorance) together with ambition. The ambitious person will crash around in a new job, without thinking through the wider political context in which they are working. This is a dangerous mix – inadvertantly the new member of staff can crash around the system only aware of quick wins they are achieving with no idea of the broader implications of their actions.

So  – the lesson: avoid the volatility of mixing ignorance and ambition. Where possible encourage humility and the ability to see that asking for help and advice is a strength, not a weakness.

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Ideas like Stars

My head is full of ideas at the moment – a million ideas. Like a million stars in the sky. And that set me to thinking about the power of the metaphor.

  • which ones shine the brightest
  • which ones are dying
  • which ones are new born
  • which ones are nurturing life with their brightness
  • which ones need more focus with the telescope to see them clearly

I’m talking about ideas and stars here – it’s an interesting way to look at ideas and decide what to do with them.

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Creative Leadership Learning Sets

It was 1997.  I had heard of the concept of a Learning Set. It was something that appealed on a number of levels. For example, the idea of a community in action is one where it is possible to build links, to establish a ‘fraternity’ which can provide mutual support to managers who can often feel terribly isolated. But I was convinced that ‘building community’ would not be a sufficiently credible reason for forming a learning set.

The idea as it formed was remarkably simple. I wanted to be part of a Learning Set to share thinking on creative leadership. The subject of ‘creative leadership’ was taken from some online research I had done in the mid-90s looking at applications of creativity in leadership. 

There was a clear time limit to the learning sets – six sessions – so that participants could make an explicit commitment.

The idea was tested out with an informal group of colleagues in the first instance. This was well received. Several people suggested to me that the learning sets would be stronger if they involved people who were not already known to each other. With this in mind I approached the Head of Human Resources for help. She agreed to send out the ‘flier’ to Human Resource leads in NHS organisations in the North West of England.

The letter seeking expressions of interest was intended to solicit sufficient interest to form one learning set. In the event there were well over 100 responses within two weeks. An untapped need had been identified. The challenge was one of determining how best to meet that need.

I was keen to develop an organic structure fit to the needs of each particular group. However, I lacked the confidence to challenge the advice I was being given. The traditional model of a Learning Set requires a facilitator to lead the process – this was the approach which was adopted. It took time to locate eight facilitators, but this was achieved and the Learning Sets began to meet.

From the outset there was an issue within the group of which I was a member. Was our group leader a facilitator or someone in control? It felt as though the role of facilitator took away from the autonomy of the group. I was keen to take the group into dynamic territory where it would develop its own agenda. I wanted to see what the archetypes would create. The facilitator, who set out a clear set of issues to be covered over the six sessions, resisted this approach.

The pitfalls of the approach then, were related to this tension over the existence of a facilitator and whether this was beneficial to the process.

From the outset, there was immense scope for building a sense of community, but this was not really progressed due to an overwhelming sense of over-dependence on one person. That person (me) had a full time job to fulfil, and was therefore not able to pursue newsletters and other communications channels to create a sense of a ‘movement’ being developed. This would have been the real strength of this initiative if it had been possible. As it was, there was no opportunity to communicate across the learning sets, other than through the facilitators.

This problem was one that I raised at a meeting of the facilitators half way through the six months set for the initiative. We agreed that a shared event would be useful to bring all the participants together and share experiences. It took some time to arrange this event, so it happened when most of the learning sets had reached the end of their time allocation. Nonetheless, it was an opportunity to experience some of the magic of the group event.

Although the various learning sets had each gone about things their own way, they had all seen the need for greater communication between the sets. Some felt that the sets would be a useful way to overcome the feelings of isolation often felt by managers within organisations. There was a general view that peer group support from outside the immediate environment was really helpful.

The shared event day had a feeling of celebration about it. There was a remarkably positive response to the process. The lack of focussed content did not appear to have been a problem – many of those involved suspected that this had been a deliberate decision (as it was). Some even queried whether it had been a conspiracy to see how those involved would react to the lack of structure.

In retrospect, there was clearly much scope for building on the model which was developed here. At the one-day event there was an expectation of magic, which became self-fulfilling to an extent. If a similar exercise were to be attempted, more focus would be given to the need for a clear strategy for communication and specific assignment of roles. It would also be critical to follow through the requirement that the groups should be self-managed (see ‘Maverick’ by Ricardo Semler, 1993) as this would have generated a significantly different community (see ‘Different Drum’ by M Scott Peck, 1987).

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Renaissance as a Strategy

This post describes a technique which I developed a few years ago as part of my PhD thesis:

The work of the Archetypal Psychologists was grounded heavily in the culture and ethos of the renaissance, particularly the Italian Renaissance. For example, James Hillman and Thomas Moore both make frequent references to the work of Marcilio Ficino, an Italian writer, philosopher and adviser to the Medicis. Hillman talks about Archetypal Psychology as a Mediterranean psychology – full of olive oil, wine and the heat of the sun. He develops an imaginal view of the Renaissance. As ever, he is not interested in literalism, but rather in living in the image and what it represents. Thus, he takes the meaning and value-laden nature of the Renaissance and works with this. Let us follow his lead then, and develop further applications of archetype.

The material which follows grew out of an afternoon’s work aimed at developing an approach to a specific career development problem that I had identified.

There were a number of blocking issues in the workplace which needed resolve. In response to these problems, I developed a new model as an approach towards resolution. It became known as “Renaissance as a Strategy”. The issue identified was one of sustenance in a job. The career path for NHS managers typically involves a succession of jobs changing every couple of years. This is seen as essential to ensure that the individual has a wide range of experience in different sectors of the NHS.

The challenge comes when the individual needs to consolidate skills at Director or Senior Manager level. At this level it is expected that the pace of job changes within the career will slow down. I had often been critical of this turnover approach anyway, as it leaves clinical staff feeling cynical about the impact of managers who come and go, and never seem to stay around to follow through the impact of their actions.

For this reason, I had decided in consultation with a mentor that it was important to consolidate different skills and settle into a job for longer than two years. This would present a different set of problems to those associated with frequent job change.

Thus, the model which was developed was aimed at dealing with problems of fatigue, boredom at repetition, and above all, the need to refresh the personas which evolve in the individual over time. In other words, the need to reinvent the self.

The issue then, was identified as:

 ’renewing the self so that tiredness of old views can be overcome.’

The tiredness of views encompassed two perspectives – the views I was holding about the work, and the views others were holding about me. The model would use two key approaches:

  • Specific highly visible actions
  • Persona shifts in archetypal mode

The first step, identifying specific highly visible actions, is a fairly standard approach to profile raising. It amounts to finding the things that count and doing them! This involved working through the key objectives for the year, mapping them to the critical “must do’s” and then setting out a manageable number of key tasks that would create visibility.

The second approach complements this, and aims at tackling the problems of “close-down” generated by the archetypal interplay within the work place. Over time, the members of a team build up archetypal maps of each other. They expect each other to behave in particular ways, and adopt specific aspects of their own archetypal cast in response to this. Thus we get interactions within constrained scripts. This can be useful for creating stability and predictable work environments. It is counter-productive though when the group needs to respond to changing situations.

The approach I am developing here is aimed at achieving a shift in the archetypal script.

In order to carry out persona shifts, the individual carrying out the exercise needs to interrogate their own interactions and look for archetypal traits. Thus, within my own workplace I was aware that I adopted a ‘puer’ archetype on a frequent basis, particularly in interactions with my manager, who would adopt a mother archetype. This was useful in some aspects of our interactions, but it was creating some limits that were proving unhelpful. Being the only male within a team, I was also working very heavily from an anima perspective in order to blend in with the prevailing culture. This was beneficial a lot of the time, but it had its limitations in some situations within the team, and was problematic in interactions with individuals from other teams. I was becoming type-cast!

The ‘persona shift’ identified first then, was the need to shift from the puer perspective to a different aspect in interactions with my manager. What would have a dramatic (and positive!) effect for all players involved? It would be important to avoid head-on conflict.

There were a number of possible options to adopt. For example, an interaction using the anima (feminine aspect of the male), or the senex (wise old man), or aspects of the shadow. There was also scope for using my own mother complex to interact with the mother complex in my manager.

Clearly, the options around the anima and mother complex might be productive in interactions with the manager, but would not shift things forwards with other members of the team. However, before jumping to conclusions, it is important to proceed to the next step.

This involved use of active imagination, taking a specific incident and testing out different archetypes with it to speculate on the outcome. This was attempted. Clearly, to be most effective and least contrived, a number of archetypes needed to be adopted.

In testing out the model, I adopted the senex and anima voices to support interactions. Over a number of months the nature of the dialogues between the manager and myself shifted. This changing of patterns takes a little time, but it can work well in situations where there is a need to shift the context, particularly where there are problems with conflict. The effect on the self of this type of exercise can be a form of forced or induced individuation. Old habits die hard, but they do die over time.

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Coming through Change

I promised recently that I would post some information about the book which I am writing. It is a book about change, particularly about the whole issue of surviving organisational change. A lot of the techniques and tools that I set out in the book are applicable to change in whatever context we encounter it.

I cover issues like:

o networking
o using a network map
o objective setting
o biography working
o self-actualisation
o archetypal casting (a concept I developed as part of my PhD thesis)
o energy mapping
o applying creativity
o journaling
o channelling synchronicity

As the manuscript develops, I may post extracts here if there is sufficient interest. It will be useful to get feedback as the ideas fuse together.

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Busy writing a book

The frequency of posts to the weblog has fallen away over the last few weeks. The explanation – I have been pouring my energies into the planning of a book. The book, working title “Coming through Change“, is about organisational change. Its subtitle is “A practical guidebook for personal survival and success during times of organisational change“. I have nearly finished putting together the outline and am about to move to the writing stage. I will post extracts and thought-pieces here to keep it alive, and to keep this blog from freezing to a standstill.
Comments, observations, ideas and feedback are welcome.

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Workshop on Archetypes

Over the last ten days I have had the chance to deliver a workshop testing out some of the ideas from my PhD thesis. The workshop, called “Working with Archetypes: understanding individual and group behaviour” takes a group through a series of exercises and techniques which introduces the concepts and ways to make use of archetypes in a practical way. The focus of the workshops was the work setting, as they were delivered on a programme through Manchester University. There is, though, enormous scope for further developing the ideas within the workshops to work with a wide range of groups. The key theme of the work is personal development which lends itself to many settings.

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